Refund policy

We want you to love what you ordered — but if something’s off, we’re here to help.

Return Shipping
For all mail-in returns or exchanges, customers are responsible for the cost of return shipping. We highly recommend using a trackable and insured shipping method, as we’re not responsible for any lost or damaged items during transit.

Damaged, Incorrect, or Missing Items
If your order arrives with an item that’s damaged, incorrect, or missing, please contact us within 7 days of delivery at contact@shopnultra.com or via Instagram @nultragear, and we’ll make it right — fast.

Missing Pieces
We sincerely apologize if your item arrived incomplete. Please contact us promptly, and we’ll ensure the issue is resolved with care — whether through a partial refund, exclusive discount, or store credit. Every detail matters, and we’re committed to delivering an exceptional experience, every time.

We’re committed to resolving any issues with care and urgency, because your experience matters.